Help center
Last updated: December 2025. Welcome to the Wandlit help center. Find answers to common questions and get the support you need for your software purchases.
Quick links
Jump straight to our guides:
- Installation guide — /help/installation
- Activation help — /help/activation
- Refund policy — /legal/returns
- Contact & tickets — /support
Frequently asked questions — Orders & delivery
How will I receive my product? All products are delivered digitally by email and/or your customer account. You will typically receive your license key and download instructions within minutes of successful payment. I have not received my order. What should I do?
- Check your spam or junk folder
- Verify the email address used at checkout
- Allow up to 24 hours in rare cases (bank transfer, fraud review, or publisher delays)
- Contact support@wandlit.com with your order number if it still has not arrived
Can I get a physical copy?
We deliver standard license products digitally. If a product page explicitly includes a physical component, shipping details are shown on that listing.
Frequently asked questions — Installation & activation
How do I install my software? See our Installation guide at /help/installation for step-by-step instructions. My license key is not working. What should I do?
- Enter the key carefully (no extra spaces; watch for O vs 0 and I vs 1)
- Confirm you are installing the correct edition (Home vs Pro, perpetual vs subscription)
- See Activation help at /help/activation
- Email support@wandlit.com with your order number and a screenshot of the error if issues persist
Frequently asked questions — Payments & refunds
What payment methods do you accept? We accept the payment methods shown at checkout — typically major cards, PayPal, Apple Pay, Google Pay, and regional options such as Klarna, SEPA, or Sofort where enabled. Can I get a refund? Yes — eligible orders are covered by our Refund Policy, including our 180-day money-back commitment where applicable. See /legal/returns for details.
Contact support
Still need help? Our team is ready to assist: Email: support@wandlit.com Phone: +1 (713) 930-4217 Live chat: available on our website during support hours (see footer for current hours) Please have ready: your order number, product name, and any error message or screenshot.